I've
changed my Eth1 IP Address and now I cannot to the management console.
After changing the Eth1 IP address you must
perform
the following operations in order to view the management console and to
connect to the internet:
Windows2000/XP:
ipconfig /release
<enter>
ipconfig
/renew
<enter>
Linux:
ifconfig /release
<enter>
ifconfig
/renew
<enter>
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What do I
do if I can't remember the IP address to the management console?
If you cannot remember the IP address to the
management console you must reset the Nexus Hawk to factory
defaults.
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What
do I
do if I've lost my management console password? If
you've lost your management console password you
must reset the Nexus Hawk to factory defaults.
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How do I
restore factory defaults? To restore factory
defaults on the Nexus
Hawk you have two options.
- Press-and-hold
the Reset button on the Nexus
Hawk for 5 flashes.
- In the
management console navigate to the
Administration|Reset|Restore Defaults page and press the Restore button.
I
plug the
crossover cable from my Nexus Hawk into my LAN port on the
PC and I am receving "Limited or no connectivity" from Windows.
Verify that the crossover cable is connected to
the
Eth1 port on the Nexus Hawk.
Verify
that the provided crossover not straight
cable is being used.
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I pushed
the 'reset' button and slipped off before holding it down for 5
flashes. I immediately held down the 'reset' button for 5 flashes and
the Nexus Hawk won't restore defaults. The
'reset' button is software controlled and does
not respond to commands while POSTing. After your tool slipped off of
the 'reset' button the Nexus Hawk began rebooting. During
this time the Nexus Hawk will not respond. To restore the
defaults once the Nexus Hawk has finished POSTing hold the
'reset' button down for 5 flashes to begin restoring the factory
defaults.
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PC
has DHCP
enabled; Nexus Hawk connected to PC has 'Eth1' port configured
statically. Internet is connected to PC through Nexus Hawk's WAN
port. DHCP lease expired on the Nexus Hawk causing the PC to lose
network connection. On PC's network settings -
TCP/IP settings select
the 'Use the following IP address' option. In the IP address enter the
first three numbers that are assigned to the Nexus Hawk. In the
last box enter any number between 1-254 but not the number that the
Nexus Hawk is configured to. Once the DHCP lease is renewed go
back to the Nexus Hawk GUI and navigate to the Setup|10/100
Ethernet page. Enable the DHCP server, enter a DHCP range and save
configuration. On the PC's network TCP/IP settings reset option to
'Obtain an IP address automatically'.
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After
restoring defaults from the Nexus Hawk GUI I received a 'The page
cannot be displayed' error. This will happen if
you changed your LAN IP address
from the default. The restore defaults function will restore the LAN IP
back to 192.168.1.1. To view the Nexus Hawk's GUI navigate to the
192.168.1.1 address.
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Why are
the <Connect> and <Disconnect> buttons
disabled on the Cellular WAN configuration page when my cellular card
is plugged in? When both the
<Connect> and
<Disconnect> buttons are disabled the Nexus
Hawk doesn't recognize that a cellular card has been
inserted into the card slot. Please follow these steps:
- Power-off the Nexus Hawk, unplug the
cellular data card, firmly re-insert the cellular data card, power-up
the Nexus Hawk.
- If the link light on
the cellular card fails to
blink, it is possible that the cellular card is not functional. Repeat
the operation in the other slot (if the Nexus Hawk has
multiple slots).
back to top I
just unboxed my Nexus Hawk and notice that I am not receiving any GPS
data from it. Why?Upon the 1st power
up of a GPS it will take up to 5 minutes for the GPS to orient itself
and find a signal. It takes that long for the GPS to know
where it is on the world landscape. This is a process that
occurs only on initial power-up "from the box" and never again.
back to topWhy
am I not receiving any GPS data from my Nexus Hawk on a remotely
controlled computer?To view GPS data remotely
(through the WAN connection) you must turn on the access to GPS port
through an option found on the Administration | Management | WAN
configuration page.
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to topI can’t
‘surf the net’, even though I have a
data card plugged into the Nexus Hawk- When
a data card is functional...but is being used outside of its
subscription area, it will get an IP address...but it won't surf.
- When
a data card is no longer functional (it is no longer provisioned due to
non-payment, etc.), it will attempt to connect (twice, it seems) then
disconnect itself from the Nexus Hawk. Here's what you'll see
in the management console:
- Status:
"No
WAN", all slots empty
- Setup|PCMCIA
will show the
card properly "discovered" and <connect> button dark
(pushable)
- If you press
<connect> and go to the Status page...
- It
will attempt to connect twice, then give up, leaving you with the
personality shown in (a.) and (b.) above
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to topWhy is the power light not on? Cause: The Nexus Hawk is not receiving power.
- Verify that the power supply is plugged in.
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to topWhy won't my laptop connect to my Nexus Hawk's Access Point? Cause: The Nexus Hawk cannot receive a vaild signal.
- Move closer to the AP
- Verify that the AP is still on and is connected
- Verify that the security settings are the same between AP and Client
- Verify that the clients MAC address is allowed
to connect to AP by checking the Setup|WiFi|MAC
Filtering configuration page
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to topWhy is the Status page displaying 'load error: Unknown'? Cause: The Nexus Hawk is no longer connected to the PC or has power
- Verify
that the Crossover cable is connected to the PC
- Verify
that the power source is connected to the Nexus Hawk
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to topWhy is my Status light not flashing at 1-second intervals? Cause: The Nexus Hawk has not finished booting or dosn't have power.
- Wait
another 30-60 seconds for Nexus Hawk to finish booting
- Press
and hold the “Reset” button for no
more than 5 seconds to reboot the Nexus Hawk.
- Nexus
Hawk should come up in a ready state.
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to topWhy I am unable to view the Status page or why am I receiving the 'The page cannot be displayed" message?
Cause: There is no connection between the Nexus Hawk
and the PC
- Verify
that the power source is connected to the Nexus Hawk
- Verify
that the Crossover Cable is connected to the “Eth1” port
- Incorrect
IP settings. Press and hold the ‘Reset’
button for 5 on/off cycles to reset to factory defaults
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to topWhy is the Status page repoting that my cell card is disconnected? Cause: There is no cellular service
- Verify
that the cellular card is plugged into Slot 1 or Slot 2 securely
- Verify
that the correct cellular card is configured in the correct slot on the Setup|PCMCIA|Cellular WAN configuration
page
- Verify
that the antenna is securely connected to the 802.11 port
back
to topThe Status page is reporting "Attemtping to Connect" to the cellular card for more than five minutes. Cause: The Nexus Hawk cannot receive a valid signal
- Verify
that the cellular card is on the verified list of cellular cards
- Move
the Nexus Hawk closer to a window.
back
to topThe green light on "Eth1" port is not lit up. Cause: Crossover cable is not connected to PC/Laptop- Verify that the Crossover Cable is connected to
both the Nexus Hawk and the PC/Laptop
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to topThe GPS device is not responding to commands. Cause: GPS device is not connected to the Nexus Hawk- Verify that the serial cable is connected to
both the GPS device and the Nexus Hawk’s Comm port
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to topI am unable to connect to the Internet using WiFi Client but I am able to connect to the WiFi AP. Cause: AP is configured incorrectly
- Verify
that AP is configured to access the internet correctly.
- Verify
that the AP can access the internet
- If
connecting through Cellular WAN verify that the card is configured correctly
- Verify
that the AP and Client don’t have the same IP address
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to topI am receiving "Limited or no connectivity" message in my browser. Cause: Nexus Hawk is not connected to PC
- Verify
that the Nexus Hawk has power
- Verify
that the provided crossover cable not straight is being used
- Verify
that the crossover cable is connected to the Eth1 port
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to topWhy am I unable to connect to the Internet through the Eth0 (WAN) port? Cause: Conflict with IP address or conflict within
network
- If
using DHCP make sure the DNS is not statically configured on the PC
- Verify
that there are no more than 2 switches and 3 hubs in the network.
back
to topThe <Connect> and <Disconnect> buttons are non functional on the Cellular WAN configuration page. Cause: Cellular card is not being recognized by the
Nexus Hawk
- Power-off
the Nexus Hawk, unplug the cellular data card, firmly re-insert the cellular
data card, power-up the Nexus Hawk.
- If
the link light on the cellular card fails to blink, it is possible that the
cellular card is not functional. Repeat the operation in the other slot (if the
Nexus Hawk has multiple slots).
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Why won’t my PC correctly renew my IP address
when I change the Hawk’s Eth1 subnet?
Cause: Conflict with IP address or conflict within
network- Your Hawk is probably plugged into a WAN on
which it shares an IP conflict with another WAN-connected device.
Disconnect the Hawk from the WAN prior to attempting to change the Hawk’s Eth1
subnet.
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to topWhy can't I "surf the net", even though I have a data card plugged into the Nexus Hawk?
- When
a data card is functional…but is being used outside of its subscription area,
it will get an IP address…but it won’t surf
- When
a data card is no longer functional (it is no longer provisioned due to
non-payment, etc.), it will attempt to connect (twice, it seems) then
disconnect itself from the Hawk. Here’s
what you’ll see in the management console:
-
Status: “No WAN”, all slots empty
-
Setup|PCMCIA will show the card properly
“discovered” and <connect> button dark (pushable)
- If
you press <connect> and go to the Status page…
- It
will attempt to connect twice, then give up, leaving you with the personality
shown in (a.) and (b.) above
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